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Customer Service

 

Shipping & Delivery
We aim to get your order to you within 5-7 working days, however it may take a little longer due to fluctuations in demand for some items.  If there is likely to be a delay we shall inform you by email.  We use third party carriers who will require a signature on delivery.  We can only deliver to UK mainland.
Privacy & Security
See seperate Privacy Policy
Returns & Replacements
If you change your mind, please email us giving your order reference number and list the items you wish to return.  Please obtain proof of postage.  If received in resaleable condition within 30 days of the original sale date we can refund the cost of the items less 10%.  We cannot refund and delivery charges or your costs to return the goods.
However if goods are deemed faulty within three months of delivery then we will replace the item free of charge.  Email us the details with your order number along with supporting photos where applicable.  If you do not wish to receive a replacement, email us your intent to return the item.  After we have received it we shall test it and if it is faulty we will refund you in full along with £5.00 to cover postage.
If goods are missing from your order or incorrect, you must report this to us by email within 5 days of taking delivery.  Claims after this time cannot be accepted.  We shall send out missing or replacement items free of charge.
Payment, Pricing & Promotions
Payment must be made on order.  Refunds are made using the same payment method.
Prices may change on a daily basis and we reserve the right to place items on promotion.